Frequently Asked Questions
FAQ
We’ve put together some commonly asked questions to give you more information about IFL Watches and the products we offer.
General
Where are you located?
Our offices are located in beautiful Stockholm, Sweden.
Where are your products made?
Our products are made around Europe. Depending on which product line, we create in Italy, Finland, United Kingdom, Sweden.
How do I unsubscribe from any of your mailing lists?
You can always find the 'unsubscribe' button in the bottom of all our e-mails. Don't hesitate to contact us if you need help.
What are your Terms and Conditions?
Here’s a quick way to access our ToC, press here.
How do I contact you if my question isn’t answered here?
Please contact us at contact@iflwatches.com or use the form below or visit our Contact Page and send your message, we’d love to hear from you.
Order
What exactly happens after ordering?
Our team will allocate your order, package it, label it, and send it off by our courier to you.
Do I receive an invoice for my order?
Our system generates an automatic order confirmation once you’ve placed your order, if you don’t see it, please make sure to check your spam folder too. Still not there? Reach out to us here.
What do I do if I never received my order?
That would be very unfortunate, but please reach out to us here and we’ll make sure to get you sorted out.
What do I do if I received a defective product?
Please reach back to us as soon as you recognize something’s wrong with your product. You can contact us here.
What can cause my order to be delayed?
Issues on our courier service side and national holidays.
Payment
Do you accept international credit cards?
Yes, we process international credit cards through secure payment gateway.
Do you charge sales tax on any item?
When ordering from a European business, all sales taxes are already included in the displayed price, no additional tax is paid to us. However, your country may charge you tax/toll or handling fees.
What are the international taxes, duties, etc. that I have to pay?
- VAT is paid for EU and UK.
- When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country import laws.
- Such charges are not included in the product price or shipping cost.
- The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
- By placing an international order which ships outside of EU and UK, the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
What forms of payment do you accept?
We currently accept all major debit and credit cards as well as Klarna and Amazon Pay payments.
Guarantee safe & secure checkout
Delivery
What is your Shipping Policy?
We offer free international shipping on all orders placed through our homepage. Orders are shipped every weekday. All orders placed before 3 PM GMT will be shipped same day.
You can find more information on our Shipping & Returns page.
How long will delivery take?
Delivery takes between 2-5 working days, depending where in the world we're shipping to.
You can find more information on our Shipping & Returns page.
Where do you ship from?
We ship all our orders from Stockholm, Sweden.
Returns
What is the Return Policy?
Our return policy allows you to return any product within 14 days of having received it. The product must remain in unused, original condition, and in its original packaging. If we receive a damaged or worn product, we will be unable to process your return. We offer free returns on all our products.
You can find more information on our Shipping and Returns page.
I want to return my purchase! What do I do?
If you don’t love the product you have bought from us, we’ll take it back.
If you wish to return a product, please contact us at contact@iflwatches.com or use the contact form on our Contact page as soon as possible. We will then make all the necessary arrangements.
Can I exchange my order instead of returning it?
Yes you can. If you wish to exchange a product, please contact us at contact@iflwatches.com or use the contact form on our Contact page as soon as possible. We will then make all the necessary arrangements.
Warranty
What is the warranty period?
All our products have at least 2 Years Warranty period from the date of purchase.
To have replacement covered under this warranty performed, please use our contact form on the Contact page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue.
What does warranty cover?
The warranty covers all manufacturer defects. Wear and tear is not covered by warranty.
How does the warranty work?
Warranty Information:
Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown:
-
Original Watches:
- These watches retain the manufacturer's warranty.
- Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase.
-
Customized Watches:
-
Original Warranty Transition:
- Customizing an original watch voids the manufacturer's warranty.
-
Our Warranty Commencement:
- Our warranty starts from the date of purchase and lasts for 2 years.
-
Coverage:
- Covers defects arising from the customization process.
-
Original Warranty Transition:
-
Accessories:
-
Warranty Commencement:
- Our warranty starts from the date of purchase and lasts for 2 years.
-
Coverage:
- Covers manufacturing defects.
-
Warranty Commencement:
General Exclusions:
- Our warranty does not cover normal wear and tear.
Claims (Applicable to Customized Watches and Accessories):
- If you encounter an issue, contact our customer service team with your order details.
- We'll guide you through the process to assess and rectify any defects covered under our warranty.
Still have a question?
Please contact us for more information.