Return and Refund Policy

Understanding Returns and Refunds at IFL Watches

At IFL Watches, your satisfaction is our priority. Our policy is crafted to ensure a confident shopping experience, covering both returns and refunds. Here are the key details:

  • Love It or Money Back: Not satisfied with your purchase? Return any item within 14 days of receipt for a no-questions-asked refund.
  • Condition for Return/Refund: To qualify for a return and refund, the product must be in its unused, original condition and in its original packaging.
  • Watches and Protective Materials: For watches, it's imperative that any protective stickers, covers, wrappers, or other materials remain unaltered. Removal or tampering with these elements voids the return/refund policy.
  • Watches Bracelets Adjustment: If a watch's bracelet has been resized, adjusted, or links removed, it voids the return policy. Please be certain of your choice before altering the bracelet.
  • Photo Verification for Returns: Provide a photo of the watch's back showing the state of the protective wrapping to verify the item's condition for return.
  • Customized Products: Our unique hand-painted watch customization service offers you personalized designs. Due to their personalized nature, these customized watches are not eligible for return or refund once the customization conditions are accepted. We encourage you to carefully review and confirm your customization choices before finalizing your order.
  • Free Returns: We offer free returns on all products, with refunds processed upon the receipt and inspection of the returned item.
  • Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Original Packaging Importance: Please ensure that the item is returned in its original packaging to prevent damage during transit and facilitate a smooth return and refund process.

International Orders (Outside EU and UK)

  • VAT: Orders within the EU and UK include VAT.
  • Additional Charges: Orders outside the EU and UK may be subject to import taxes, customs duties, and additional fees.
  • Buyer's Responsibility: Be aware of your country’s import laws and regulations.
  • Compliance: By placing an international order, you agree to adhere to your country’s respective laws and restrictions.

For comprehensive details, refer to our Terms and Conditions.