We'd love to hear from you!
Get in Touch with IFL Watches
Call us for prompt assistance. Available Mon-Fri, 9am-6pm CEST.
+44 20 8098 2880
IFL Watches AB
Johannesfredsvägen 12, 16869 Bromma, Sweden
FAQ
Before reaching out to us, please take a moment to browse our FAQs. We may have already answered your question, which could save you time:
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express.
Additionally, we offer iDEAL for customers in the Netherlands and Klarna for customers in the United States, United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, and Switzerland.
Please note that the availability of these payment methods may vary depending on your location.
Do I receive an invoice for my order?
Upon receiving your order, we will send an electronic order confirmation to the email address you provided. Please ensure you enter the correct email address when placing your order.
We recommend saving this email for future reference, as it serves as proof of purchase and may be helpful when contacting customer service.
How long does shipping take, and what are the costs?
Shipping times range from 1 to 5 business days, depending on your location. We offer worldwide shipping through DHL Worldwide Express and FedEx International Priority, using the fastest available services. For more detailed information on shipping times and costs, please visit our Shipping Policy page.
Can I track my order?
Yes, you can track your order using the information provided in the order confirmation email. Simply click the tracking link in the email to view the current status and estimated delivery date of your order.
What is your Return Policy?
We offer a "Love it or money back" return policy. You may return any item within 14 days of receiving it, no questions asked, as long as the product remains unused, in its original condition, and in its original packaging.
Please note that removing protective stickers from watches voids the return policy. We provide free returns on all our products. For more details, please visit our Terms and Conditions page.
What does the warranty cover, and how long does it last?
All our products come with a 2-year warranty from the date of purchase. The warranty covers manufacturer defects but does not cover wear and tear.
Looking for more information? Check out our detailed FAQ page